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Service & Maintenance

Service & Maintenance for uninterrupted workflows

A 3D printer is only a gain when it is running. Downtime not only costs nerves but also delays projects and ties up valuable resources in your workshop or engineering department. With our maintenance contracts, you shift the technical responsibility to us – so you can fully concentrate on your innovations.

Our service plans: Maximum reliability for your production

Choose the right maintenance package to guarantee your operational safety, minimize downtime, and benefit from predictable costs.

Essential

The solid basic protection for smooth operation of your standard systems.

Free initial consultation
  • On-site maintenance: 4 times a year
  • Support: Ticket system
  • Including support: 30 minutes per month
  • Response time: Standard (48h)
  • Discount: 5% on materials & accessories
The cost-effective basis for technical operational safety

Professional

Maximum performance and quick assistance for production-critical applications.

Free initial consultation
  • On-site maintenance: Monthly
  • Support: Ticket / Phone / Remote
  • Including support: 1 hour per month
  • Response time: Prioritized (24h)
  • Wear parts: nozzles & small parts included
  • Discount: 10% on materials & accessories
  • Priority print jobs: Yes
  • File check service: 2x per month
  • Recycling service: Yes
Minimized downtime through proactive maintenance and priority support.

Managed

The all-inclusive package including training and guaranteed reliability.

Free initial consultation
  • On-site maintenance: Monthly
  • Support: Ticket / Phone / Remote
  • Included support: 2h per month
  • Response time: Express (4h)
  • Wear parts: nozzles, small parts, print plates & hotends included
  • Discount: 20% on materials & accessories
  • Priority print jobs: Yes (Express or direct delivery)
  • File check service: 5x per month
  • Loan device: Included in case of defect
  • Employee training: 1x annually included
  • Recycling service: Yes
Full production guarantee: We handle the technology, you deliver the results.

Why a service package?

Proactive safety

Proactive safety

We find errors before they lead to production stoppages. Through regular inspections, we minimize the risk of unexpected failures in your manufacturing.

Predictable costs

Predictable costs

No more unpredictable repair costs. Our plans offer full cost transparency and planning security for your budget.

Prioritized support

Prioritized support

When it burns, minutes count. As a contract customer, you benefit from guaranteed response times of up to 4 hours and direct support.

Preservation of your hardware value

Preservation of your hardware value

Industrial 3D printers are an investment. We ensure through professional maintenance that your systems remain precise and value-stable for years.

Secure your 3D production now

Avoid costly downtimes and extend the lifespan of your printers. Let us find the right service plan for your machine fleet together – straightforward and professional.

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