Technical Support
Ticket System
For non-critical inquiries. Documented and traceable.
Phone Support
Direct line for quick clarification of complex questions.
Remote Assistance
We connect directly to your computer/printer.
What we can solve for you
Software & Slicing
Help with error messages in Bambu Studio, OrcaSlicer, or Cura. We optimize your print settings for difficult geometries.
Hardware Diagnosis
Step-by-step guidance for mechanical problems, clogged nozzles, or leveling difficulties.
Material Support
Advice on adhesion issues (warping) or choosing the right print parameters for technical filaments like carbon nylon or TPU.
Network & Integration
Support for connecting your printers to the company network or cloud control.
This is how the process works
Submit a request
Contact us via ticket, phone, or directly from your service contract.
Initial Diagnosis
We usually analyze the problem within the shortest time via remote maintenance or photo check.
Solution
We fix the error remotely, send you the appropriate spare parts, or come by for an on-site repair.
Frequently Asked Questions about Support
We do not leave you alone with your production. Here you will find answers to the most important questions about our technical service.
In urgent cases, we respond as quickly as possible. As a customer with a Professional or Managed Service contract, we guarantee you feedback within 4 to 24 hours. We know that downtime costs money.
Absolutely. Support does not end with us at the hardware. We assist you in optimizing your slicer settings (Bambu Studio, OrcaSlicer, etc.) and advise you on processing difficult technical filaments such as carbon nylon or flexible materials.
Our main focus is on the systems we support to guarantee maximum quality. However, upon consultation, we are also happy to assist you with third-party devices or help you integrate your printers into the company network.
Your solution for professional 3D printing – flexible and precise
Whether you want to set up your own manufacturing with state-of-the-art hardware and top-quality materials or are looking for a reliable external production of your components: We are your partner. We provide you with independent advice on purchasing your equipment, including maintenance concepts, or we can manufacture your orders directly for you. Let us find the most economical solution for your needs together.
